Monday, September 19, 2022
HomeBudgetWe're Hiring: Humbly Assured Seasonal Buyer Help Specialist

We’re Hiring: Humbly Assured Seasonal Buyer Help Specialist

About Us and Why We’re Hiring

We construct “You Want a Finances,” one of the best budgeting software program round. (However folks within the know name us YNAB, which is pronounced “why-nab”). For greater than a decade, folks have been shopping for YNAB after which telling their associates what a distinction it has made of their lives. Google us, or learn a few of our opinions on the app retailer, and also you’ll see what we imply. We love constructing one thing that actually modifications folks’s lives, and we’ve got a formidable (if we do say so ourselves) ecosystem of apps, stay lessons, and stellar assist.

As we wind down 2022 and put together for the brand new 12 months, we’re searching for tech-savvy, pleasant, Seasonal Buyer Help Specialists. It is a non permanent, part-time (23-27 hours per week), distant place starting in early November 2022 and going by way of mid-February 2023. In case you’re a YNAB person already (or prepared to be taught!) and are recognized for being useful, affected person, and superior, we wish to hear from you!

We have now one overarching requirement with regards to becoming a member of our staff—even briefly: our Core Values have to essentially click on with you. In case you’re nodding emphatically whereas studying it, you’ll in all probability match proper in!

Different necessities:

  • Understanding of, or willingness to be taught, YNAB. 
  • Tech-savvy. We’re not saying you want to know C++, however navigating a number of packages directly and troubleshooting technical points shouldn’t scare you
  • Glorious written English
  • Out there to work 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday) 

Extra about our splendid Seasonal Help Rep…

January is our busiest time of the 12 months! We obtain hundreds of messages from previous and new YNABers alike who wish to begin off the 12 months on the suitable foot. We wish you to affix our devoted assist staff to assist us reply every of those messages in a pleasant and well timed method. 

You can be the face of YNAB. We’ll prepare you to reply the most typical questions our customers have so that you’ll have the ability to make a distinction out of your very first shift.

You received’t thoughts answering the identical query a number of instances in the identical shift, as a result of it’s a unique buyer every time—one other probability to make somebody’s day. 

You’re additionally in a position to change gears comparatively rapidly. Chances are you’ll reply a number of bank card questions in a row, then effortlessly swap to a direct import challenge once you come throughout it. 

You handle to exceed expectations even once you ship a unique reply than the shopper hoped for.

You recognize that pace of response is extraordinarily necessary, however you’ll be able to stroll that high-quality line between pace and accuracy. You’re a grasp of being direct and pleasant inside the identical sentence.

You’re a staff participant. You recognize that your efficiency impacts the staff as an entire, and are continually striving to make your self, and thus the staff, higher.

You love taking that one little further step past what’s anticipated. You’re inventive in that method.

Who You’d Be Working With:

Natalie & Renae are on our assist onboarding staff and might be your managers throughout your time at YNAB. They’ve the unbelievable privilege of strolling you thru all of the ins and outs of YNAB assist. Together with your complete onboarding staff, they’re excited to be proper there with you as you’re employed within the queue. You’ll have many alternatives to ask questions, get suggestions and obtain loads of digital high-fives. 

Your staff of fellow seasonal assist reps will seemingly be a number of the greatest folks you’ve ever labored with. Chances are you’ll be unfold over the globe, however you’ll come collectively in your Slack (our inside communication platform) channels for a fast good day earlier than hopping into the queue. 

A Day within the Life:

You’re sometimes scheduled for a 5 hour shift, however issues are busy within the queue this week and you’ve got some flexibility in your schedule, so that you provided to work six hours at the moment. That further hour means much more customers you get to please along with your responses.

You begin your shift by checking for any latest updates and bulletins. As soon as caught up there, you shut Slack to reduce distractions as you head into the queue. 

Your first cease is your follow-ups. You had yesterday off, so your teammates took care of most of them, however there are a couple of that got here in earlier this morning—together with some from customers letting you understand your final responses solved their points completely, so your day is off to an incredible begin!

Then, new conversations might be routed to you and also you’ll reply to every one. You’re usually stunned by the complexity of the questions you see, however you’re excited for the problem each brings. And you understand you’ll be able to hand off those past your stage, and plan for a while out of the queue to fill in these information gaps. 

In the present day you may have your one-to-one assembly along with your supervisor, so that you pop in your headphones and hop on a video name to speak about your metrics, objectives, and a few difficult conversations you desire a second opinion on. 

Earlier than you understand it your work day is over, so that you say goodbye to your staff in Slack, change your Slack standing, and rapidly scan your process checklist and calendar for tomorrow. Happy with the day’s work, you shut your laptop computer and transfer on with the remainder of your day.

You’re who we’re searching for should you:

  • Are a superb self-manager and might meet the efficiency expectations set by your supervisor.
  • Can decide to a set schedule of 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday) 
  • Worth excellence and steady enchancment. On the identical time.
  • Have wonderful written English.
  • Perceive how each assist response is an expression of the YNAB tradition and model.
  • Are thought-about a stellar communicator.
  • Love brightening somebody’s day.
  • Can tactfully ship tough information and get a thanks for it. You’re that good.
  • Get pleasure from rolling with the punches and attempting stuff you haven’t ever finished earlier than.
  • Aren’t afraid to ask questions and are available to each 1:1 with subjects to debate.
  • Are wildly productive and impartial, however a team-player at coronary heart.
  • Have a dependable laptop computer or pc for work (a pill or Chromebook received’t fairly minimize it for a number of the packages we use).

Bonus Factors:

  • You already use and love YNAB.
  • You’ve got Buyer Help expertise.
  • You can be found to work someday between 4pm and 10pm UTC.

Pay for this seasonal place might be $18 USD per hour

YNAB is an equal alternative employer. We imagine range of backgrounds, beliefs, talents, and experiences to be crucial to our success and are keen about making a welcoming, supportive, and collaborative setting for all staff. All are inspired to use as we proceed to develop a wise, hard-working, and various staff who love working collectively to construct one thing that issues.


Please observe that whereas YNAB is absolutely distant, as a result of this explicit position is a short-term, non permanent place, it’s essential to both stay exterior the U.S. or stay in one of many following states:  Arizona, Arkansas, California,  Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. We’re additionally not in a position to rent in the UK for this position. 

  • Write a canopy letter (connected as a PDF) introducing your self explaining why this place pursuits you and why you’ll be an incredible match. Cowl letters are supposed to promote, so promote us!
  • On a separate web page of your cowl letter, reply the next questions (with every response being a couple of paragraph in size): 
  1. What’s your secret to nice buyer assist?
  2. What excites you most about this place?  
  3. Inform us a couple of time once you needed to be taught one thing new to excel at your job.
  4. What hours of the day give you the results you want? What days of the week are off limits? 
  5. As talked about, we want seasonal staff who can work from early November (November 7, to be precise) by way of mid-February, please tell us when you have any break day wants throughout this time. 
  • Connect your resume as a PDF. 
  • Deadline for functions is 11:59pm ET on October 1, 2022. Agency. It’s an actual deadline.

We will’t wait to listen to from you!

P.S. We’ll ship you a affirmation e-mail when you apply. Please add that e-mail to your protected sender checklist, to make sure that future emails come by way of. (In case you don’t obtain it, please test your promotions inbox, junk folder, or any filters you will have arrange.)

P.P.S. Please remember that whereas we’ve traditionally stored a bunch of seasonal assist specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any non permanent contracts into everlasting ones. You’ll be able to count on this position to final not than 16 weeks.

Apply Now



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