Wegmans, a preferred Northeast grocery chain primarily based in Rochester, NY, informed prospects this week it’s discontinuing its scan-and-go app, in line with CNN.
The corporate mentioned in a press release that providing the service was resulting in extreme shoplifting. It additionally despatched an electronic mail to prospects explaining the choice, which was posted on Twitter.
wegmans you stink i like the scan app 🙁 it retains me below my finances by including up my complete and permits me to Not Have To Communicate To Folks at checkout pic.twitter.com/XUt67YyNhQ
— honda cr-v (@heIIoforest) September 12, 2022
“Sadly, the losses we’re experiencing from this program forestall us from persevering with to make it obtainable in its present state,” Colleen Wegman, the corporate’s president and CEO, wrote within the electronic mail. Wegman additionally famous that the corporate has “tried many changes to maintain it.”
Launched in 2019, the SCAN app allowed individuals to scan objects as they went, see the whole as they shopped, and depart the shop with out having to go to a checkout kiosk — a boon throughout the pandemic, per CNN.
The service will finish Sunday, September 18, the corporate memo added. Customers took to Twitter to precise their disappointment over the app’s demise, which a number of mentioned helped with grocery retailer nervousness or stress about interacting with others.
RIP the Wegmans scan app is gonna cease working subsequent week. It was such a great factor for my nervousness on the grocery retailer
— BuffBuck (@BufffBuck) September 12, 2022
Significantly @Wegmans, you are eliminating the SCAN app?
It was the one factor that made purchasing tolerable!
Please verify that you just’re really going to extend checkout capability?
These final two years not losing 30 additional minutes and having objects smashed was nice.
— Jim C from 716 (@connollyjamesp) September 12, 2022
Not comfortable to see @Wegmans SCAN app going away. This can actually make me store much less at Wegmans. The comfort of finishing my purchasing, bagging my very own objects, and never having to undergo common checkout usually made it value a separate journey. Actually, actually, not comfortable.
— Allan Kintz (@ack154) September 12, 2022
Wegmans didn’t instantly reply to a request for remark.